物流政策

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation email with shipping details and tracking information where available.

Please note that processing time may vary slightly during peak seasons, promotional periods, or unforeseen circumstances.

Shipping Time

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–20 business days

Delivery times are estimates only and may vary depending on destination, customs procedures, local postal services, or other external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location, shipping method, and order size. Occasionally, promotional free shipping offers may be available.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Tracking Orders

Where tracking is available, you will receive a tracking number once your order has shipped. Please allow some time for tracking information to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs inspections, duties, taxes, or additional charges depending on local regulations. These charges are determined by your country’s customs authority and are not controlled by us.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Customs clearance processes

  • Carrier delays

  • Weather conditions

  • Public holidays or peak seasons

  • Other events beyond our control

While we always aim for timely delivery, occasional delays may occur.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost shipments due to incorrect or incomplete address information.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us as soon as possible so we can assist in resolving the issue.

Contact

 

For any shipping-related questions, please contact us at:

[INSERT CONTACT EMAIL]
[INSERT BUSINESS ADDRESS IF AVAILABLE]